Terms and conditions

Delivery

All items will be shipped by express courier within 5 working days from receipt of payment (some artworks are printed on demand, please note that it can take up to 7 working days from receipt of payment).

An express courier awb number will be emailed to you so that you will be able to track your shipment.

COUNTRY OF DISPATCH EXPRESS COURIER   ESTIMATED DELIVERY
Italy Poste Italiane 10,00 €3-4 working days
France UPS (Access Point)* 14,50 €2-3 working days
  DHL 16,50 € 2-4 working days
Spain UPS (Access Point)* 14,50 € 3-4 working days
  DHL 16, 50€ 2-4 working days
United Kingdom (UK) DHL 16,50 € 2-5 working days
Germany UPS (Access Point)* 14,50 €2-3 working days
  DHL 16,50 € 2-4 working days
Poland UPS (Access Point)* 14,50 € 3-4 working days
  DHL 19,00 € 3-5 working days
United States (US) DHL26,50 € 7-8 working days
Switzerland DHL31,00 € 1-2 working days
Austria UPS (Access Point)* 14,50 € 2-3 working days
  DHL16,00 € 3-4 working days
Portugal UPS (Access Point)* 14,50 € 2-3 working days
  DHL23,00 € 5-6 working days
Belgium UPS (Access Point)* 14,50 € 2-3 working days
  DHL 17,00 € 2-3 working days

*UPS (Access Point): the shipment will be displaced in a UPS Access Point location. Find a nearby Drop Off Location here

Payments

You can choose one of the following payment methods:

Credit card (by PayPal)Visa, MasterCard, American Express
Bank transferpayment in advance
To: Michele Rocchetti
IBAN: IT63 L 03111 69451 000000011994
BIC/Swift: BPAMIT31285
Banca Popolare Di Ancona S.p.a.
(ubi Banca Group)

To pay by credit card (Visa, MasterCard o American Express) you don‘t need to have a Paypal account. Your card details will be encrypted by Paypal without Comaf having any access to them whatsoever.

Return policy

If, for any reason, you are not happy with your purchase, the items can be returned for a full refund within 15 days from the date of receipt by emailing info@michelerocchetti.com and requesting a return/exchange/refund.
Michele Rocchetti may request you to provide photographic evidence before authorizing the return.

Return shipping costs shall be borne by the customer.

Refunds

A refund will be issued as soon as the items will have been received and checked by Michele Rocchetti. If you paid for the order via Paypal or bank transfer, the refund will be made to your original account used for the payment.

Return policy

Returned items must not have been altered in any way and they must not have any tear marks. Every item must be returned in its original packaging.

All issues not expressly provided for will be dealt with according to the EU law governing e-commerce.